FAQ

Account Creation and Login

Q: How do I create an account on DLsite?
A: To create an account, visit the DLsite Sign Up page, fill in the required details, and follow the instructions to complete the registration process.

Q: How can I log in to my DLsite account?
A: You can log in to your account by clicking the login button on the top right corner of the homepage and entering your username and password.

Product Purchase and Payment

Q: What payment methods are available on DLsite?
A: DLsite accepts various payment methods including credit cards, PayPal, convenience store prepayment, and electronic money services like Paidy and atone/AFTEE.

Q: Can I use points or coupons on DLsite?
A: Yes, DLsite offers a points system where you can earn points on purchases and redeem them for discounts. Coupons are also periodically available and can be used during checkout.

Product Troubleshooting

Q: How do I download and decompress files purchased from DLsite?
A: After purchasing, you can download files directly from your account page. Use software like WinRAR or 7-Zip to decompress the downloaded files.

Q: What should I do if I have issues running a game or viewing content?
A: Check the product’s system requirements and ensure your software is up to date. DLsite provides troubleshooting guides for common issues related to running games, viewing comics, and using special viewers.

About DLsite Services

Q: What is DLsite Play?
A: DLsite Play is a browser-based streaming service that allows you to play purchased games directly in your web browser without the need for downloads.

Q: What is the Translators Unite program?
A: The Translators Unite program is an initiative that allows users to contribute translations for various content on DLsite. Translators receive residuals or commissions for their work, supporting legal distribution and enhancing content accessibility.